Privacy Policy
Last updated: July 20, 2026
Maison Astral ("we", "us", "our") respects your privacy. This policy explains what personal data we collect when you use maisonastral.world, how we use it, and the rights you have. We serve customers in Spain and the United States of America.
Data we collect
We only collect the information you choose to give us. This includes:
- Contact and concierge enquiries (name, email, and message content).
- Newsletter sign-ups (your email address, if you choose to join our mailing list).
- Your cookie consent choice, so we can respect it on future visits.
Cookies and local storage
We use a small number of strictly necessary items stored in your browser to make the site work:
- A short-lived session identifier used while you browse the site.
- ma_cookie_consent - remembers whether you accepted or rejected non-essential cookies.
- ma_intro_clean_v1 - remembers that you have already seen the intro animation so it is not replayed in the same session.
Analytics and advertising cookies are never set unless you have explicitly accepted them using the cookie banner. If you reject, no such cookies are placed on your device.
Changing your consent
You can change or withdraw your consent at any time by clearing this site's cookies and local storage in your browser settings. The next visit will show the cookie banner again so you can make a new choice.
How we use your data
We use the information you provide only to answer your enquiries, send you the newsletter if you have subscribed, and improve the site experience. We do not sell your data, we do not create customer accounts, and we do not process payments or store order history on this site. If you use our concierge chat, your messages are processed by our AI assistant service to generate a reply and are not used for advertising.
Sharing
We do not share your personal data with third parties beyond the service providers strictly needed to operate the site (for example, hosting, email delivery, and the AI assistant that powers the concierge chat). These providers are bound to process your data only on our behalf.
Your rights
Under the EU General Data Protection Regulation and equivalent protections in the USA, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data (rectification).
- Request deletion of your data (erasure).
- Object to or restrict certain processing.
To exercise any of these rights, contact us using the details below.
Retention
We keep enquiry and newsletter data only for as long as needed to respond to you, provide the service you asked for, and meet any legal record-keeping obligations.
Contact
Questions about this policy or your data can be sent to [email protected].